Hotel Testimonials

Dear Mr. McQueen,

I had a group of 50 students staying at your establishment on March 17, 2009 (through Club ESL Tours). The service we received was excellent. I would like to single out two staff members that went above and beyond in customer service: Steen & Eric. Unfortunately, eight suitcases were left behind on our departure. We contacted the hotel and Steen and Eric were an enormous help in getting the luggage to the Greyhound bus terminal. I believe it was Steen that we talked with at 8pm and he managed to get the bags on the 8:15pm bus which we picked up successfully in Golden at 10:30pm. This avoided what could have been a very difficult situation for us (in terms of keeping our students happy, as well as the logistics of getting the luggage back to Victoria). I don't know if you have an "Employee of the Month" (or year?) award, but if you do, I would definitely nominate them. Your staff certainly has set a high standard for customer service.

I am also requesting your help in that I would like to send them a personal "thank you" gift. I was wondering if you have any idea's of what they would like (restaurant gift certificate, or to a store?) and any suggestions on how I could coordinate this from Victoria. Any help would be appreciated.

Sincerely,

Nancy

6th June 2009

Dear Management

This was the sixth hotel that we stayed in whilst on holiday in Canada and we were very happy with our stay at the Spruce Grove Inn for several reasons.

It was the best hotel overall, with friendly staff and a very nice spacious room; the Spruce Grove Inn was also the first hotel to give us a honeymoon present and congratulate us on our wedding - the note written in German was a great thought too! Thank you!

The Hampel's